Refunds and Returns Policy
Effective Date: September 2, 2023
1. Overview
Welcome to LivestylePro, where your satisfaction is our priority. Our Refunds and Returns Policy outlines the terms and conditions for returns and refunds of physical products purchased through our website. Please read this policy carefully before making a purchase.
2. 30-Day Return Policy
- We offer a 30-day return period from the date of purchase for most physical products. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
3. Eligibility for Returns
3.1 Condition of the Product:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
3.2 Non-Returnable Items:
- Certain products are not eligible for return due to hygiene or safety reasons. These include [list specific items].
4. Initiating a Return
- To initiate a return, please contact our customer support team at aq988619@gmail.com within the 30-day return period. Provide your order number, details of the item you wish to return, and the reason for the return.
5. Shipping Costs
5.1 Return Shipping:
- Customers are responsible for the cost of return shipping, except in cases where the return is due to a defect or error on our part.
5.2 Original Shipping Costs:
- Original shipping costs are non-refundable,
except in cases where the return is due to a defect or error on our part.
6. Refund Process
6.1 Inspection:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
6.2 Refund Timeframe:
- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a reasonable timeframe.
7. Exchanges
- If you wish to exchange an item, please follow the return process and place a new order for the desired item through our website.
8. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately at aq988619@gmail.com, providing details and, if possible, attaching photos of the damaged or defective item. We will guide you through the replacement process.
9. Contact Information
- For any questions or concerns related to refunds and returns, please contact our customer support team at:
- Email: aq988619@gmail.com
- Address: C-299 J.J Colony Tikona Park, Uttam Nagar East.
10. Changes to the Policy
- We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.